GENERAL TERMS AND CONDITIONS

1 GENERAL

Holistia GmbH (hereinafter “Holistia GmbH”) offers content, products and coaching services on sandykaufmann.ch in individual and group formats.

These General Terms and Conditions (hereafter “TAC”) regulate the legal relationship between Holistia GmbH, the readers and users of the website or social networks as well as the coaching clients.

These terms and conditions are available in different language versions. In the event of contradictions, only the French language version shall apply.

The masculine terms used in the TACs include the feminine form in equal measure.

2 IMPORTANT NOTICE OF USE

The information available on the website is in no way a substitute for advice from a competent specialist. The information and suggestions provided are not binding and are in no way to be understood as medical or psychological advice.
Holistia GmbH may use artificial intelligence (AI) tools, such as AI-powered chatbots, to answer questions and support the delivery of content. We do not guarantee the accuracy of AI-generated content and assume no liability for any errors or omissions. Interacting with an AI chatbot does not create a therapeutic or coaching relationship with Holistia GmbH.

3 SCOPE AND ORIGIN OF THE CONTRACT

By visiting the website or using the free or paid services of Holistia GmbH these terms and conditions are fully accepted by the user and become an integral part of the legal relationship between the user and Holistia GmbH. A contract between Holistia GmbH and the user is thereby created.

Holistia GmbH offers its Services worldwide. To use the Services, you must be at least 18 years old and have the legal capacity to accept these Terms.Holistia GmbH is domiciled in Switzerland, and these Services are governed by Swiss law (see Section 11). If you access the Site or use the Services from outside Switzerland, you do so on your own initiative and are responsible for ensuring your use complies with the laws of your own country.

In each case, the most current terms and conditions at the time of use of the website apply. These are available on the website of Holistia GmbH.
The user can dissolve the contract by deleting his account or terminating the business relationship, subject to any notice periods for services requiring payment. For its part, Holistia GmbH reserves the right to terminate the contract at any time without giving reasons by blocking or deleting the user’s account or discontinuing the business relationship, if this appears appropriate, especially in the case of illegal or improper behavior. Holistia GmbH is also entitled at any time to discontinue or change a service or the entire offer without compensation.

4 CREATE AN ACCOUNT

Users can create an account as a private person on the website of sandykaufmann.ch or on the online course platform. The user undertakes to provide the data required for registration truthfully and to keep it up to date.

The use of the personal data of the user is in accordance with the data protection regulations.

The registration is free for private persons.

Users can read content on the website or in social networks, subscribe to the newsletter, receive free services or content, purchase products or paid services.

If a user publishes a review, he tacitly authorizes Holistia GmbH to use the provided content, photos and videos on the website or for advertising purposes.


5 SERVICES WITH COSTS

The scope of each service (content, session modality, duration) is described on the sales page of each service.

Holistia GmbH strives to describe the service as accurately as possible.

Should an error occur on the sales page, Holistia GmbH reserves the right to refuse or cancel any order.


6 PRICES AND TERMS OF PAYMENT

The price for each service is indicated on the sales page of the respective service.

Payments can be made by bank transfer or credit card and can be staggered according to a written agreement between the customer and Holistia GmbH.

A first payment is due as soon as the material is sent to the customer (by post or electronically) and before the start of the service.

Any appointment that is not canceled 2 working days in advance will be charged. The day of the past must be canceled 5 working days in advance otherwise it will be charged.

If a client discontinues individual coaching during the course of the service, they must pay the balance of the fee in proportion to the sessions already completed.

For all Programs, including but not limited to group coaching Programs such as “Cultivating Love” and “Opening up to love”, access is granted for the agreed period. If a participant discontinues a Program, they remain responsible for any outstanding payment installments, and no pro-rata refund applies regardless of attendance.

If a due invoice is not paid on time, Holistia GmbH reserves the right to charge a reminder fee of CHF 20 (plus the outstanding invoice amount).


7 CONFIDENTIALITY AND DATA PROTECTION

If the user has accepted the usage and/or data protection declarations of a third party when registering on the sandykaufmann.ch website, only these declarations shall apply. The use and processing of the data shall be in accordance with the provisions of the third party.
Otherwise, the data protection regulations of Holistia GmbH, which can be found under the following link: https://sandykaufmann.ch/en/privacy-policy/ will apply. In addition, the data privacy policy as well as these TAC can be viewed and accessed at any time at the bottom of every page of sandykaufmann.ch.

8 INTELLECTUAL PROPERTY

The content of the website, as well as Holistia GmbH’s proprietary coaching methodologies and program structures, including but not limited to the “Cultivating Love” and “Opening up to Love” programs, are fully protected by copyright or other applicable intellectual property rights.
Any use of this content or methodology without explicit approval of Holistia GmbH, or outside the intended contractual relationship between the user and Holistia GmbH, is prohibited. It is expressly forbidden to use, copy, replicate, or otherwise disseminate the content or methodology for any purpose other than that stipulated in the contract, including offering the same or similar training, coaching programs, or methodology to third parties, even where no content is reproduced verbatim.
We reserve the right to immediately remove you from the Services, without refund, if we suspect a violation of our intellectual property. Nothing in these Terms grants you any right to use the name, trademarks, or logos of Holistia GmbH or Sandy Kaufmann.
If you submit testimonials, reviews, photos, or other materials (“Materials”) to us, you retain ownership of them, but you grant Holistia GmbH a worldwide, non-exclusive, irrevocable licence to use these Materials for promotional and marketing purposes.

9 LIABILITY

Holistia GmbH acts to the best of its knowledge and belief and applies the necessary and appropriate care. However, Holistia GmbH does not guarantee the proper functioning of the website or the correctness, timeliness, accuracy, reliability and completeness of the published information.
As far as legally permissible, any liability of Holistia GmbH is excluded, even in cases of gross negligence. Similarly, liability for any indirect damage, consequential damage or loss of profit, as well as liability for damage caused by auxiliary persons, is rejected in accordance with the law.
The data provided by the user and stored via the website can be deleted by Holistia GmbH. The user is responsible for the storage of his data on his private hardware. Holistia GmbH is not liable for any loss of data.
The user himself is responsible for keeping his registration data secret and preventing unauthorized access by third parties. Holistia cannot be held liable for damages resulting from the unauthorized use of the online profile by third parties.
No liability can be accepted for the content and correct functioning of external websites.

10 SUPPLEMENTARY PROVISIONS

Holistia GmbH can change these TAC at any time. The changed TAC are valid from their publication on the website of sandykaufmann.ch. Registered users will be notified of the change by e-mail or other appropriate form.
Should any provision of these TAC be or become invalid or void, the validity of the remaining provisions shall not be affected. In the event that a provision is or becomes invalid or void, it shall be replaced within a reasonable period of time by a new provision that comes as close as possible to the purpose of the invalid provision.

11 APPLICABLE LAW AND JURISDICTION

These general terms and conditions are subject to Swiss substantive law. If this law refers to foreign legal systems, such references are invalid.

The exclusive place of jurisdiction for all disputes arising out of or in connection with these General Terms and Conditions of Business and the underlying legal relationships is Zurich.

All disputes, controversies or claims arising from the contractual relationship with holistia GmbH (including validity, invalidity, possible breaches of contract or of these terms and conditions or their termination) shall be submitted to mediation in accordance with the Swiss Mediation Rules of the Swiss Chambers’ Arbitration Institution in force at the time the request for mediation is submitted, in accordance with the said Rules. Unless otherwise agreed, each party shall bear half of the costs of the preliminary mediation proceedings. The seat of the mediation shall be Zurich and the mediation shall be conducted in German.

Version: June 2026

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